Adapted the DACUM methodology to develop national occupational standards outlining the skills and knowledge requirements for four occupations: Dispatcher (1999); Professional Driver (2000); Professional Driver Trainer (2002); and, Transportation Safety Professional (2002). Also established the corresponding standards for essential skills. This information is being used to develop human resource products and services related to recruitment, training and retention.

The project involved working with a Steering Committee for each occupation and cross-Canada consultations among industry stakeholders using quantitative (e.g., survey) and qualitative data-gathering techniques (e.g., focus groups, interviews).

Used the Dynamic Competency Profiling Model, developed by Carol MacLeod & Glenda Lewe, to develop competency profiles for management and staff occupations. This information was used to develop learning plans. (1999-2002)

Occupational information was gathered through one-on-one interviews and focus groups with job incumbents and validated with management.